The reception desk that never sleeps — and fills your empty nights

Guests book and pay on their own — day or night

A booking page with your free nights and prices — on your own website and as a link the bot sends on WhatsApp, with the guest's dates already filled in. The guest picks the nights, sees the exact total and pays by card, Apple Pay or Google Pay — or by bank transfer, with the proforma that arrives by email straight away. Once it's paid, the booking is made: the dates blocked (and closed on Booking.com), the cleaning team told and the welcome message sent.

• Your photos and a map on top — guests see at once it's really your place
• Free nights with each night's price, minimum stays, Romanian or English
• The dates held for 30 minutes while the guest pays; unpaid, they open again
• Card, Apple Pay and Google Pay through Stripe, straight into your own account
• The proforma emailed at once — bank details and the card link on it
• Bank transfers read from your bank's emails and matched to their booking
• Invoice to a company: the CUI checked at ANAF, the name filled in
• A payment that arrives late still books the dates, if they're free
• Questions? The property's phone and WhatsApp on every step
• How many opened the link and left without booking, counted for you

Partners who send you guests — and a commission that counts itself

A travel agency, a local guide, a blog, the restaurant down the road: give each one their own booking page link. When a guest books through it and pays — by card, bank transfer or marked paid by hand — the partner's percentage is set aside by itself, and they get an email saying so. Tick the bookings and press Settle: the partner gets the list of stays and the total to invoice your company, with your details ready to copy.

• Onboard in a minute: email, company, CUI checked at ANAF, IBAN and the percentage
• A link of random characters — nothing on it names the partner
• Next to every link: how many opened it and how many left without booking
• The commission on what was actually paid, refunds taken off
• The partner emailed on every payment: the stay's dates and their commission
• Your team told too: "came through an affiliate, 10% commission"
• Settle or delete with a tick — settled ones stay as a record
• Guests' names never reach the partner — only the stays

Know what the villas next door charge — and what to do about it

Every week Arova checks Google Hotels for the dates that matter — the next weekends, the holidays and a few midweek stays — and puts what your competitive set charges next to your own rates. Then it recommends one move per open stay: raise, keep, lower or wait — from the market, your calendar and the days left.

• Your price against places like yours, for every date
• How full the area is, from how many places still have a room
• No discounts far from the date, no price moves on thin data
• A Facebook / Instagram post written for you every week
• What competitors post on Instagram, Facebook and TikTok, and what works for them
• Advice only: your rates change only when you change them

What guests say about you — and about the places next door

Every week Arova reads your Google and Booking.com reviews, and those of your competitive set. The AI sums up what guests love and what they complain about — how often, how recently, in their own words — and recommends what to do: what to fix, which reviews to answer, what to put first in your listing.

• Positive, mixed and negative at a glance, from both sites
• Each theme with how many reviews mention it, and a quote
• Concrete recommendations, from your reviews and the competitors'
• Your competitive set side by side: their ratings, what their guests love and miss
• New reviews fetched by themselves every week
• Every review, filtered by site and sentiment, with your replies

How the month really went — and what to do next

Pick any period — this month, last month, the year so far — and see how many nights you sold and through which channel, how many stayed empty, how many people asked to book and how many of them did. Connect expcateg.com and your bank statements join in: money in and expenses by category, down to each transaction.

• Nights booked, unsold and closed, night by night, with occupancy
• Booked value and average stay
• Booking inquiries told apart from suppliers and pitches, and how many booked
• Money in and expenses by category, from your bank statements (expcateg.com)
• An AI advisor opens with 3–4 recommendations and answers your questions
• It reads your Marketing findings too: competitors' prices and what's filling up

The house at a glance

Who's here today and who's next, the temperatures in every room, the heating, the gate and the cameras — on one screen, on the computer and on the phone.

• Arrivals, stays and departures straight from the calendar
• Set the heating from anywhere
• Open the gate for a late arrival
• Live camera images, refreshed every 10 seconds

What your guests see

72 seconds at Vila Peștera from the guest's side: booking on WhatsApp, the gate opened from the chat, the TV's welcome and their Smart Guest Home page.